Testimonial by Lemonte Gregory

“Angela was very engaging in the way she really drove home the point that Customer Experience is all about people. You’re not selling a product, you are selling to people and trying to make a good connection with them, understand their pain, empathize with them and make sure they know that they matter.

Her message resonated very well. You could see the reaction in the room, you could see the heads nodding. Like she said, it’s common sense but not common practice, which really resonated with me.

Angela made the topic of customer experience more human than most.  Everyone is usually really focused on product, product, product, and how they can help analyze things to help make your buying decision easier versus making it more human. I think when you humanize things it resonates more with people and makes your message more effective. She was great.”